Warranty & returns
We offer a 1 month money back guarantee on all Nirvana Fitness items that are sold through our website, starting from the day you receive your items.
We offer additional warranties on certain items:
- Weights & Dumbbells: 10 Years warranty
- Barbell Warranty: 3 Years
- Commercial equipment Mainframe: 10 Years warranty
- Cable warranty: cables have a warranty of 3 months.
- Home gym grade Mainframe warranty: mainframes have a 3 year warranty (the frames of the racks, dumbbell handles, etc.)
*Please note some individual items will have unique warranties. These will be listed in the product descriptions.
Please note that our warranty policy will only cover items that have been used appropriately. Our warranty will not be valid on items that have been used in an improper manner or not how they are intended to be used. (eg. If you put weight more than maximum loading of the barbell/rack).
If you have any more questions on your warranty or would like to return an item please contact us here.
Returns or refunds
DAMAGED IN TRANSIT: If you receive an item that appears to be damaged in transit, i.e the packaging is damaged, please communicate to the delivery driver that you refuse to accept the parcel. Once you have informed them of this, the courier company will return this item to us. In the meantime, you should contact us directly and we will organise a replacement item to be sent to you.
FAULTY EQUIPMENT: If you have received an item from Nirvana Fitness that you believe to be faulty, please fill out a contact form here providing your order number and a brief description of the faulty product. A member of our team will be in touch within 1 business day to address this issue.
WRONG ITEM DELIVERED: If you have been delivered the wrong item, or you are missing some items from your delivery, please contact the team by filling out a contact form here, providing your order number and a brief description of the issue. A member of the team will respond within 1 business day to address your order.
YOU DO NOT WANT YOUR ITEM ANYMORE: If you are not satisfied with your item or do not need it any more we can still offer you a refund. However, it is the customer responsibility to return the product in good condition using the original packaging. The customer must pay for the return shipping. Please note that we recommend that you keep the original packaging of your item until you are satisfied with it.
If you have used your item for a period of time and need maintenance, fill the form here CONTACT FORM and we will get back to you within 1 business day.
All pre-orders will have an ETA written on the title, however, delays may occur due to unforeseen circumstances such as customs checks.
If any pre-order is cancelled you may only be able to receive an 80% refund. If the ETA of your ordered product is delayed greater than 28 days, we can offer a full refund.